Privacy Policy

Fibrofind is committed to ensuring that your privacy is protected. This privacy policy tells all of our website users how Fibrofind uses and protects any information, which you provide to us when you use this website.

Our Data Protection Officer is Jeremy Domis, who can be contacted (jeremy.domis@fibrofind.com). He will also be able to provide you with our Data Protection Policy and our Privacy Notices relating to all of our staff and our contractors/suppliers.

Fibrofind may change this policy from time to time by updating this page.

This policy is effective from 20/02/2020. It will be reviewed again in February 2021

Information we collect through our website

We may collect the following information:

• Name
• Your email address
• Telephone number
• IP address (a unique identifier for your computer or other devices)
• Mobile device ID

What we do with the information we gather

We will use your personal information in a number of ways as set out above. The table below also shows the grounds on which we are allowed to use that information (“legal basis for processing”).

Do we share any of your information with third parties or use it for marketing purposes?

We do not share any of the information you provide to us with third parties, unless you have given your consent for us to do or if we are required to do so by law.

We do not use your information for marketing purposes, unless you have given us consent to do so.

Data security

Fibrofind is committed to ensuring your information is kept safe. We have a number of procedures in place to ensure your information is kept secure, accurate and up to date and to prevent unauthorised access or disclosure of any information we collect online.

We are a company based in the UK. However, our clients are located globally, so we may transfer your personal information to countries around the world including the US and other countries outside Europe. If that country is outside the EEA, we will only transfer data, if we are satisfied that appropriate safeguards are in place (for example, the US Privacy Shield or our use of standard contractual clauses) to ensure that your information is adequately protected.

 We will only keep your information for as long as is necessary for the purpose for which it is used or as required by law. Further details can be found in our Retention of Records Policy, details of which can be obtained from our Data Protection Officer.

Use of our website by children aged under 13

Our website is not intended or designed to be used by children under the age of 13. We do not knowingly collect personal information from our about children under the age of 13.

Your rights

How to access personal information we hold about you

Individuals have a right to make a ‘subject access request’ to gain access to personal information that Fibrofind hold about them.

If you make a subject access request, and if we do hold information about you, we will:

• Give you a description of it
• Tell you why we are holding and processing it, and how long we will keep it for
• Explain where we got it from, if not from you
• Tell you who it has been, or will be, shared with
• Let you know whether any automated decision-making is being applied to the data, and any consequences of this
• Give you a copy of the information in an intelligible form.

You may also have the right for your personal information to be transmitted electronically to another organisation in certain circumstances.

If you would like to make a request, please contact our Data Protection Officer.

Your other rights regarding your data

Under data protection law, individuals have certain rights regarding how their personal data is used and kept safe. You have the right to:

• Object to the use of your personal data if it would cause, or is causing, damage or distress
• Prevent your data being used to send direct marketing
• Object to the use of your personal data for decisions being taken by automated means (by a computer or machine, rather than by a person). Currently we do not carry out any automated decision making or profiling on the personal data we process. If this changes then we will let you know and update this policy accordingly.
• In certain circumstances, have inaccurate personal data corrected, deleted or destroyed, or restrict processing
• Request the transfer of automated personal data to you or to a third party. We will provide personal data in a structured, commonly used, machine-readable format.
• Where we are processing personal data on the lawful basis of consent, you can withdraw your consent at any time by contacting our Data Protection Officer.
• Claim compensation for damages caused by a breach of the data protection regulations

To exercise any of these rights, please contact our Data Protection Officer.

Complaints

We take any complaints about our collection and use of personal information very seriously.

If you think that our collection or use of personal information is unfair, misleading or inappropriate, or have any other concern about our data processing, please raise this with us in the first instance.

To make a complaint, please contact our data protection officer.

Alternatively, you can make a complaint to the Information Commissioner’s Office:

• Report a concern online at https://ico.org.uk/concerns/
• Call 0303 123 1113

Or write to: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF